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Questions about your order, products, shipping costs, or delivery timelines?
Shipping & Processing: Orders placed before 4 PM ET typically ship within 1–2 business days. Perishable orders normally ship Monday–Thursday. Fresh and frozen items are packed in insulated containers with ice packs and/or dry ice as needed. Urgent Friday Next Day Air for Saturday delivery may be available on a case-by-case basis when processing time allows.
All perishable products are sourced from USDA and FDA inspected facilities and handled according to strict food safety standards.
Fresh Arrival Guarantee: If your order arrives damaged or does not meet our freshness standards, contact us within 24 hours of delivery and our team will work to make it right.
Questions or need emergency shipping? Call or text (646) 847-6414 or email info@onatru.com
