Marco Polo
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Questions about your order, products, shipping costs, or delivery timelines?
Call or text us anytime at (646) 847-6414 or email info@onatru.com. Our team monitors this line day and night and is always happy to help.
Processing & Shipping
Orders placed before 4:30 PM Eastern on Friday through Sunday ship on Monday.
Orders placed after 4:30 PM Eastern on Sunday ship on Tuesday.
Orders ship on the following schedule:
- Next Day Air (perishable Only): Monday – Thursday
- 2nd Day Air: Monday – Wednesday
- Ground (Dry Goods Only): Monday – Friday
Fresh and frozen items ship via expedited air service (1–2 Day Air) and are packed in ClimaCell insulated containers with plant-based ice packs.
Larger bulk orders may ship in insulated Styrofoam containers for added protection.
All perishable products are sourced from USDA and FDA inspected facilities and handled according to strict food safety standards.
Fresh Arrival Guarantee
If your items arrive damaged or do not meet our freshness standards, contact us within 24 hours and our team will make it right.
